* A refund means the amount that may be paid back to you by the relevant bank or insurance company or through the Australian Financial Complaints Authority (AFCA) process. If we are not able to get a refund for you, you will not pay us anything as we operate a 'No win no fee' model. If we do get a refund for you, we will be entitled to 20% of the refund amount plus GST as payment of our fees.
^ Remediator performs consumer remediation services on your behalf where you may be entitled to a refund for products that were improperly sold to you or where you have been charged fees and not been provided with services. We do not provide legal or financial advice.