Remediator is Australia’s newest consumer remediation service.

Remediator helps you claim refunds from your bank, insurer, or financial adviser. No Refund, No Fee.

Call today on

1300 264 827

for an obligation free chat.

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You give us information about the products and services your bank, insurer or financial adviser provided to you.


If you are eligible, we then lodge a claim on your behalf.^


We assess whether or not you may be eligible for a refund.


If successful, you will receive a refund. Our fee is 20% of this refund amount.* 

What our customerS Say

Carl from QLD

I got back $3,660.91 from mis-sold CCI and GAP insurance on a car loan from 7 years ago. I didn't realise that you could claim that far back.

Thanks to the team at Remediator.

Melissa from WA

Remediator acted on my behalf and obtained a refund of $4,369 for financial advice fees charged for but never received. They made the process extremely easy and simple, and I would have no hesitation in recommending their services. 

Deanne from QLD

Remediator helped me obtain a refund for $8,445.31 in financial adviser fees that I paid for advice services that I never received. I would definitely recommend contacting Remediator to see if they can assist you.

What is a consumer remediation service?

Remediator is a consumer remediation service that helps Australians claim refunds from banks, insurers and financial advisers, if they have been mis-sold products or services, or paid for services they did not need or never received.

What sort of products and services do WE help consumers get refunds for?

Consumer Credit Insurance (CCI), Guaranteed Asset Protection (GAP), Extended Warranty, Tyre & Rim, Scratch & Dent, Purchase Protection and Financial Adviser fees.

What is CCI?

CCI is consumer credit insurance.


It provides cover for consumers if they are unable to meet their minimum monthly loan repayments due to unemployment, sickness or injury (subject to policy terms) or to pay an outstanding loan balance upon death.


Many of these policies were sold to consumers who were ineligible to claim or unlikely to benefit or need cover.

What is GAP?

GAP insurance is Guaranteed Asset Protection.


It is designed to cover the gap of what you owe under your car loan and what your comprehensive car insurer will pay you if your car is written off.


If you do not have comprehensive insurance, then you should not have been sold GAP insurance.


Unfair sales practices were often used in the sale of this product.



Remediator is Australia’s newest consumer remediation service.

We are focused on delivering fairness for Australians.

Remediator was established in 2020 in response to the findings of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.


Remediator helps Australians claim refunds from their bank, insurer and financial adviser if they have been mis-sold products, or services, or paid for goods or services they did not need, or never received.^

To find out more about Remediator, please sign up above. We will be in touch as the Remediator journey continues.

* A refund means the amount that may be paid back to you by the relevant bank or insurance company or through the Australian Financial Complaints Authority (AFCA) process. If we are not able to get a refund for you, you will not pay us anything as we operate a 'No win no fee' model. If we do get a refund for you, we will be entitled to 20% of the refund amount plus GST as payment of our fees.

^ Remediator performs consumer remediation services on your behalf where you may be entitled to a refund for products that were improperly sold to you or where you have been charged fees and not been provided with services. We do not provide legal or financial advice.