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ClaimFast Pty Ltd t/as Remediator Privacy Policy

ABN 12 642 919 980


1. Who we are


ClaimFast Pty Ltd t/as Remediator ABN 12 642 919 980 is a consumer remediation service.

2. Our commitment to protecting your personal information

We are committed to complying with our obligations under the Privacy Act (Cth) 1988, including the Australian Privacy Principles.

This Privacy Policy sets out our commitment to protecting your personal information. It outlines how we collect, use, hold and disclose personal information, and how you can contact us if you have any concerns, questions or complaints about our management of your personal information, or if you want to access it.


Should you require a printed copy of this policy please contact us via the contact details set out at the end of the policy. 


In this policy a reference to: "we", "our" or "us" means ClaimFast Pty Ltd (ABN 12 642 919 980 trading as Remediator.

3. Personal information

“Personal information” means any information or opinion about you from which your identity is apparent (including any photographs or information you upload on our content platforms),or can reasonably be ascertained.


Personal information can also include “sensitive information” which is information or an opinion about matters such as your racial or ethnic origin, political persuasion, religious or philosophical beliefs, memberships in trade or professional associations or trade unions, sexual orientation or practices, criminal record, or health information.


The types of personal information we commonly collect for the purpose of our functions and activities include:


  • identifying and contact information (eg name, age, date of birth, employment details, telephone number, email address etc);

  • financial information (eg bank account details); and

  • sensitive information (eg health information).



4. Application of this policy


This policy applies to personal information we collect from or about you. This may occur when you:

  • use our website;

  • register your interest with us;

  • contact us;

  • apply for a job with us; or

  • provide your personal information to us in any other way.

5. How we collect your personal information

We will generally collect personal information directly from you.

We may obtain personal information about you based on your activity on our website (including through the use of cookies). Sensitive information about you is only collected with your consent and if it is necessary for or directly related to our functions or activities, except if we are otherwise required or permitted by law to collect, use or disclose it.


We may obtain your personal information via a third party partner.


If we receive your personal information without soliciting it we will, within a reasonable period after receiving it, determine whether or not we could have collected it if we had sought it. If so, we will treat it in accordance with this policy.


If we could not have collected it, we will, as soon as practicable and provided it is lawful and reasonable to do so, destroy your unsolicited personal information or ensure that it is deidentified.

6. Purpose of collecting your personal information


We collect personal information (including sensitive information) about our customers or potential customers and job applicants in order to conduct our business.

Collected personal information is used to facilitate the remediation process:


  • to source and identify potential areas of remediation;

  • to provide customers with information which we think may be of interest to them;

  • to compile data and conduct analysis of customer statistics;

  • to develop our business and operational processes;

  • to manage our ongoing relationship with our customers;

  • to share experiences, provide commentary and feedback provided by our customers on our content platforms (which may also be transferred to other consumer network social media platforms (including Facebook);

  • to make submissions to governmental departments, private sector organisations or to publish commentary or studies in support of legislative or other private sector reform;

  • to resolve any legal and / or commercial complaints or issues;

  • to assess a job applicant and to allow us to carry out any monitoring activities which may be required of us under applicable law as an employer; and

  • to comply with legal requirements.



7. Disclosure of your personal information


Subject to this Privacy Policy and any applicable law, we may disclose your personal information to other entities in order to facilitate the purposes for which the personal information was collected. The circumstances in which we may disclose your personal information include where:

  • disclosure is to one of our third party partners;

  • we have your consent;

  • if we are under a legal or regulatory obligation to do so (for example to a Court or Tribunal in response to a request or in response to a subpoena or to the Australian Taxation Office) or to protect the rights and interests, property, or safety of Remediator, our customers or others;

  • all, or substantially all, the assets of Remediator are merged with or acquired by a third party, in which case your personal information may form part of the transferred or merged assets;

  • we provide or share aggregate or bulk data (such as information about market trends) with other reputable third parties. If we do this, personal information which might identify a particular Remediator customer will not form part of the aggregate or bulk data; - we provide stories, commentary or share photos or other personal information you have uploaded on our content platforms onto other social media channels associated with our consumer networks (including Facebook);

  • we use a third party service provider to provide services that involve data processing, for example archival, auditing, professional advisory (including legal, accounting, financial and business consulting), mailing house, delivery, technology, website, research, banking, payment, data processing, insurance, marketing and security services.

  • Facebook Custom Audiences: If you use Facebook, we may use your email address in an encrypted format to match with your Facebook profile so that we can provide you with personalised advertising on Facebook. This is subject to the privacy settings you have chosen on Facebook.

  • Facebook Lookalike Audiences: If you use Facebook, we may use your email address in an encrypted format to enable Facebook to find other registered users of their services that share similar interests to you based on how you interact with us and what information Facebook has about you. This is subject to the privacy settings you have chosen on Facebook.


Where possible, we will inform you, at or before the time of collecting your personal information about other types of organisations to whom we may, with your consent, disclose your personal information. Prior to such disclosures, Remediator will take all reasonable steps to satisfy ourselves that:

  • the organisation has a commitment to protecting your personal information; and

  • where necessary, you have consented to such disclosure.


Some of our third party partners may be located, or may have some of their business functions located, in countries outside of Australia (for example, a third party partner may have a call centre located in Asia) (Overseas Recipients). We may update this policy from time to time to identify the location of any Overseas Recipients, so please check it regularly. In order to carry out our business functions, it may be necessary for us to disclose your personal information to these Overseas Recipients. Before we do so, we will take such steps as are reasonable in the circumstances to ensure that the Overseas Recipients does not breach Australian privacy legislation in relation to your personal information.


If it is necessary for us to transfer your personal information outside Australia to any other entities or in any other circumstances, we will comply with the relevant privacy legislation relating to trans-border data flows and cross-border disclosures.

8. Marketing


We may use your personal information to contact you about, among other things:

  • potential consumer issues which we think may be of interest to you; and

  • changes to our organisation.


You may be contacted in various ways including, but not limited to, email, SMS, instant messaging, telephone, multimedia messaging or other forms of electronic communication.


If you do not wish to receive marketing information or be contacted for the purposes outlined above, you can opt out at any time. If you wish to opt out, by please email and provide us with details of the communication which you no longer wish to receive or if you would like to be removed from our mailing list. We will take all reasonable steps to meet your request at the earliest possible opportunity.

9. Accessing and correcting your personal information


You may request access to, and/or correction of, any of the personal information we hold about you at any time by contacting us via the contact details at the end of this policy.

There may be reasonable charges associated with giving you access to your personal information, for example if an extended amount of time is required to collate and prepare material in response to your request. No charge is applied in relation to making a request.


Access to your personal information may be denied on certain grounds including, for example: it is unlawful; it may have an unreasonable impact upon the privacy of other individuals; or your request is frivolous or vexatious. If we deny you access we will provide our reason for doing so.



10. Dealing with us anonymously or by pseudonym


In order for us to successfully do business with you it will not, in most circumstances, be practical for us to deal with you without you providing relevant personal information to us. However, where it is lawful and practicable to do so, you may deal with us anonymously or by using a pseudonym.



11. How we hold your personal information


We will take reasonable steps to protect your personal information by storing it in a secure environment, usually electronically on our servers. When the information is no longer needed for any purpose for which it was collected, used or disclosed, it will be destroyed or permanently de-identified.

We will also take reasonable steps to protect any personal information from misuse, loss, and unauthorised access, modification or disclosure, including by implementing security procedures for access to our business premises and within our offices, as well as IT security procedures including password protection, firewalls and site monitoring.

However, data protection measures are never completely secure, particularly in circumstances where information is transferred via the Internet. We cannot guarantee the security of your information and you must take care to protect your personal information, for example by securely storing your username and password information. You should notify us as soon as possible if you become aware of any security breach.


12. Adoption use or disclosure of government related identifiers


We will not use Commonwealth government identifiers (eg your Medicare number) as our own identifier for you. We will only use or disclose such identifiers as permitted under relevant privacy legislation.



13. Compliance and complaints

If you have any concerns regarding our compliance with relevant privacy law (including the Australian Privacy Principles) or Spam legislation please contact us via email using the contact details at the end of this policy. Your email should set out details of your concerns and attach any supporting evidence.

When we receive your email, we will investigate the issue internally and contact you within a reasonable time to inform you of the further steps, if any, we will take to resolve your complaint. We may ask you for further information about your complaint. We will notify you in writing of the outcome of our investigation as soon as is practicable.

If you are unhappy with our response, there are other bodies you can go to.


If your complaint is about how we handled your personal information, you can contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner


GPO Box 5218 SYDNEY NSW 2000

Phone: 1300 363 992



If your complaint is about Spam, you can contact the Australian Communications and Media Authority:


Australian Communications and Media Authority



Phone: 1300 850 115




14. Changing our privacy policy


We regularly review all of our business policies and may change this Privacy Policy from time to time or as the need arises. You should review our policy regularly to ensure that you are aware of any changes to its terms. Our Privacy Policy was last reviewed in October 2020.

15. Contacting us

Please contact us via the contact details provided below if you wish to:

  • obtain further information about the way we manage your personal information;

  • access your personal information held by us;

  • raise a concern or make a complaint regarding how we collect or handle of your personal information;

  • correct or update your personal information held by us;

  • unsubscribe from our mailing list; or

  • have any questions or complaints regarding unsolicited electronic communications that you may have received or are concerned about.


Contact Details:



6/241 Commonwealth St, Surry Hills, NSW 2010


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