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* A refund means the amount that may be paid back to you by the relevant bank or insurance company or through the Australian Financial Complaints Authority (AFCA) process. If we are not able to get a refund for you, you will not pay us anything as we operate a 'No win no fee' model. If we do get a refund for you, we will be entitled to 30% of the refund amount plus GST as payment of our fees.

^ Remediator performs consumer remediation services on your behalf where you may be entitled to a refund for products that were improperly sold to you or where you have been charged fees and not been provided with services. We do not provide legal advice.

ClaimFast Pty Ltd t/as Remediator (ABN 12 642 919 980) is the holder of Australian Financial Services Licence 530886 and is an Authorised Credit Representative (CRN 542579) of Get My Refund Pty Ltd, the holder of Australian Credit Licence 532413.

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