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Terms and Conditions of Use


This Website is owned and operated by ClaimFast Pty Ltd t/as Remediator (ABN: 12 642 919 980) (“Remediator”, we, our, us).

Remediator is a consumer remediation service. Our content platforms comprise of websites and other digital media platforms such as Facebook and Twitter.


Each time you access the Remediator website or other digital content platform you confirm you have read and agree to these terms and conditions (Terms and Conditions of Use).

Remediator may from time to time amend, update or change our content platforms including these Terms and Conditions of Use without prior notice. You should periodically check the page containing the Terms and Conditions of Use for changes. These are the current Terms and Conditions of Use and replace any other terms and conditions of use previously published for this website.

Remediator has taken all reasonable care in producing this website but cannot guarantee it has all the information you need to answer all your questions.


The information on this website is provided for general information purposes only and should not be considered personal financial advice, legal advice or any other kind of personal advice.


Access to our website


Your access and use of our website and other digital content platforms is conditional on you not breaching these Terms and Conditions of Use. You are responsible for maintaining the confidentiality of your username and password and to ensure that there is no improper use of information made available on our content platforms. We may immediately terminate your access to our content platforms, without notice, if you breach these Terms and Conditions of Use.





Our content platforms and all works contained in it are Remediator’s intellectual property and subject to copyright.


By posting any content on our content platforms (including any photographs) you agree to and hereby grant, represent and warrant that you have the right to grant and in fact grant Remediator, its contractors, and the users of our content platforms an irrevocable, perpetual, royalty-free, fully sub-licensable, fully paid up, worldwide licence to use, copy, publicly perform, digitally perform, publicly display and distribute such content and to prepare derivative works of, or incorporate into other works, such posted content. This license is non-exclusive, except you agree that we shall have the exclusive right to enjoy this license to the extent of combining your content with the posted content of others for the purposes of our website. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth of Australia) and similar statutes that apply in your location, you may not, in any form or by any means:

  • adapt, reproduce, broadcast, decompile, disassemble, copy, store, distribute, transmit, print, modify, perform, publish or create derivative works from any part of this website; or

  • put to commercial use any information, products or services obtained from any part of this website,

  • other than for the purposes of acting for Remediator or without Remediator’s prior written consent.



Framing and Linking to our websites


Linking to our websites and other digital content platforms will only be permitted with the express prior written consent of Remediator.

Remediator is not responsible for the content of any other website or platform accessed via the Remediator website. Any links to other websites and platforms are provided for convenience only and do not represent any endorsement by Remediator of the products or services offered by the website owner.




Remediator is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of our content platforms or a linked platform. You must take your own precautions to ensure that whatever you select for your use from our content platforms is free of errors, viruses or anything else (such as 'worms' or 'trojan horses') that may interfere with or damage the operations of your computer systems.




You agree to fully indemnify and hold Remediator harmless from any claim, cost, demand or damage (including legal costs on a full indemnity basis) incurred or which may be incurred arising from a breach by you of these Terms and Conditions of Use including the improper use of our content platforms by you or anyone who gains authorised or unauthorised access from you.


Governing Law

These Terms and Conditions of Use are governed by the laws of New South Wales, Australia, and you agree to submit to the non-exclusive jurisdiction of its courts in relation to any matters concerning these Terms and Conditions of Use.



Privacy Policy


The Remediator Privacy Policy sets out how Remediator will use your information and can be found here. By using our website or other digital content platforms, registering your interest with Remediator or contacting Remediator you consent to Remediator handling and processing your information as described in the Privacy Policy.




If you have any complaints about the service provided by Remediator, you should contact us via email



Privacy Consent

Remediator is collecting personal information about you. The notice below is to inform you of your rights under the Privacy Act.

  • The information you provide will be held by Remediator.


  • You can gain access to the information we hold about you by contacting us at 6/241 Commonwealth St, Surry Hills NSW 2010 and/or by emailing


  • We may need to disclose personal information to any industry body, tribunal, court or otherwise in connection with any complaint or enquiry to which Remediator may need to respond.


  • We may disclose personal information about you as required by law, or to any organisation involved in providing credit to you, or any other associates or contractors of Remediator including, for example, statement printing houses, mail houses, lawyers, accountants, or people considering acquiring or taking an interest in our business or our assets.


  • Our Privacy Policy contains information about how you can complain about a breach of the Australian Privacy Principles and how we deal with such complaints.


  • We do not disclose your personal information to any overseas recipient.


By registering your interest with Remediator, you indicate your consent to Remediator collecting, using and disclosing your personal information (including any sensitive information) as explained above and in our Privacy Policy), and sending marketing information to you (unless you have directed us not to as described in the Privacy Policy).

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